Delivery And Return Policy

* Terms of payment and delivery of goods

  1. The price of the goods and all costs associated with the delivery of the goods in accordance with the purchase contract may be paid by the purchaser in the following ways:
  • By non-cash transfer to the seller's bank account SK6402000000004741137053.
  • BIC : SUBASSKBX . 
  • Held at Banque VUB.
  • By cashless transfer to the seller's account via the checkout payment gateway
  1. In addition to the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods up to the contractual amount. Unless explicitly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.
  2. If payment is made in cash, the purchase price is payable on receipt of the goods. In the case of non-cash payment, the purchase price is payable within 7 days of the conclusion of the purchase contract.
  3. In the case of payment via a payment gateway, the buyer follows the instructions of the electronic payment provider concerned.
  4. In the event of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the corresponding amount is credited to the seller's bank account.
  5. The seller does not require any deposit or similar payment from the buyer. Payment of the purchase price prior to despatch of the goods does not constitute a deposit.
  6. In accordance with the law on the registration of sales, the seller is obliged to issue a receipt to the buyer.
  7. The goods are delivered to the buyer:
  • To the address indicated by the buyer in the order
  1. The choice of delivery method is made when the goods are ordered.
  2. The costs of delivery of the goods, depending on the method of dispatch and receipt of the goods, are indicated in the buyer's order and in the seller's order confirmation. If the mode of transport is agreed on the basis of a specific request from the purchaser, the purchaser shall bear the risks and any additional costs associated with this mode of transport.
  3. If, in accordance with the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take back the goods on delivery. If, for reasons on the part of the purchaser, it is necessary to deliver the goods several times or in a different manner from that specified in the order, the purchaser is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different method of delivery.
  4. When accepting the goods from the carrier, the purchaser is obliged to check the integrity of the packaging of the goods and, in the event of defects, to inform the carrier immediately. If a violation of the packaging is detected, indicating an unauthorised intrusion into the consignment, the buyer is not obliged to accept the consignment from the carrier.
  5. The seller issues a tax document - invoice - to the buyer. The tax document is sent to the buyer's e-mail address.
  6. The buyer acquires title to the goods by paying the full purchase price of the goods, including delivery charges, but first by accepting the goods. Liability for accidental loss, damage or destruction of the goods shall pass to the buyer at the time of acceptance of the goods or at the time when the buyer was obliged to accept the goods but did not do so in breach of the purchase contract.

 

* Termination of the purchase contract

  1. Buyers who do not purchase goods in the course of their business have the right to cancel the purchase contract within 14 calendar days from the day on which they take delivery of the goods. The following conditions apply to cancellation of the contract within the statutory period:

- The buyer is required to inform the seller of his intention to withdraw from the contract as soon as possible, in writing to the e-mail address info@phonietech.com , or by mail to our address, with the goods that are properly marked as batteries and spare parts without inspection supplier mark, ie stamp with symbols (eg A1IP13) , which guarantees that the goods were purchased in our online shop, a copy of the invoice, signature and account number for reimbursement.

- the buyer is obliged to send the goods to the seller registered and insured, but not cash on delivery

  1. In the event that the buyer withdraws from the contract and delivers to the seller goods that are unused, in their original sealed packaging and that are neither damaged nor incomplete, the seller will refund to the buyer the purchase price and shipping costs already paid. within 14 working days from the date on which the buyer withdraws from the purchase contract and the goods are delivered to the seller by bank transfer to the buyer's account designated by the buyer.
  2. If the purchaser cancels the contract and delivers used, damaged or incomplete goods to the seller, the seller will reimburse the buyer the purchase price already paid for the goods, reduced in accordance with § 457 of the Civil Code by the value of the wear and tear to the extent of 1% of the total price of the goods for each day the goods are used and by the value of the repair and restoration of the goods to their original condition within 14 working days of the buyer's withdrawal from the purchase contract and delivery of the goods to the seller, by bank transfer to the buyer's account designated by the buyer.
  3. In the event that the buyer does not fulfil the obligation specified in article V. point 1.) of these general terms and conditions, the cancellation of the purchase contract is therefore neither valid nor effective. The seller is not obliged to return the purchase price to the buyer and is at the same time entitled to reimbursement of the costs incurred in returning the goods to the buyer.

 

 * Terms of delivery

  1. Goods ordered will be delivered as quickly as possible, subject to the availability of the goods in stock and the seller's operational capacity.
  2. The contents of the consignment with the goods always include a tax document (proof of purchase of the goods).

 

* Shipping and handling costs

     1 The buyer chooses the method of payment when ordering goods by ticking the option selected on the payment page of the site.

  1. The buyer is obliged to check and accept the shipment only if the outer packaging of the shipment is undamaged. If the shipment shows significant mechanical damage, clearly caused by transport, he has the right not to accept it. If the packaging is damaged, the buyer may take back the goods, but it is necessary to indicate any reservations in the consignment note.

The buyer is obliged to inspect the goods and check the packaging for completeness immediately upon receipt of the shipment. In the event of damage to the goods or incompleteness of the shipment, it is necessary to write this fact on the waybill and to contact us by e-mail. -email address info@phonietech.com . The seller will not consider claims for mechanical damage to the goods and claims for incompleteness of the shipment that are not reported by the buyer immediately after signing the waybill, at the latest 12 hours after signing the waybill.

  1. Delivery of the shipment of goods by the carrier

In the case of goods delivered by the carrier, if the buyer discovers that the goods are mechanically damaged, he must immediately contact the carrier who delivered the consignment of goods and request confirmation that a claim has been lodged with the carrier. The customer must also report this to the seller.

 When a consignment of goods is delivered by the Slovak Post, if the parcel is found to be broken or damaged, or if damage with loss of contents is detected, we recommend that you do not accept the consignment of goods or that you deal directly with an employee of the transport company or with an employee at the post office counter on the spot, noting the damage. In the event of acceptance and discovery of broken or damaged packaging of the goods, or damage with loss of the contents of the goods, we ask you to report this event within 24 hours at the latest. Upon receipt of the shipment at any Slovak Post branch. In order to draw up a damage report, you will need the damaged goods, the packaging of the consignment and proof of acceptance of the consignment, the receipt document - the invoice. You can find your nearest Slovak Post office here:

otvaryciehodiny.posta.sk . You can inform us by e-mail: info@phonietech.com, of the declaration and drawing up of a damage report at any Slovak Post branch.

Complaints about mechanical damage to the goods or non-functioning of the goods ( does not display correctly), which was not evident when the shipment was picked up, the buyer is obliged to inform by email to: info@phonietech.com within 48 hours. Subsequent complaints of this type will no longer be accepted.