Terms And Conditions

* Purpose and scope

1.1 The owner of the Phonietech brand and the www.phonietech.com online sales site is Mahdi Holding sro, located at Z. Kodalya 788, Galanta 924 01, Slovakia, registered in the company register under number 55129005 and tax identification number SK2121882631. The Seller's business is the sale of all computer, electronic, multimedia and telephony equipment, as well as the sale of accessories and spare parts relating to such equipment (hereinafter "the Products").

1.2 Any order for Products placed by the Customer implies the Customer's full and unreserved acceptance of and agreement to these general terms and conditions of sale, which can be freely consulted on the Vendor's website at the following address: www.phonietech.com. These general terms and conditions of sale apply in particular regardless of the place of delivery of the products (delivery in Slovakia or abroad), and regardless of the country in which the Customer is established (in Slovakia or abroad). Placing an order on the Vendor's website requires the Customer to click and tick the box "I have read the general terms and conditions of sale and accept them unreservedly". 

1.3 These general terms and conditions of sale shall prevail over any other document issued by the Customer, and in particular over any other general or special terms and conditions issued by the Customer, unless the Vendor gives its written agreement prior to the order. All other documents issued by the Seller, and in particular catalogues, advertisements and websites, are provided for information purposes only and are not contractual. 

1.4 The Seller reserves the right to amend these general terms and conditions from time to time. The general terms and conditions in force correspond to those available online on the Vendor's website on the date the order is placed by the Customer.

1.5 The fact that the Seller does not avail itself at a given time of any clause in these general terms and conditions does not constitute a waiver of the right to avail itself of this right at a later date.

(hereinafter referred to as the "seller").

  1. These general terms and conditions govern the reciprocal rights and obligations of the seller and a natural person who concludes a purchase contract outside his commercial activity as a consumer or in the context of his commercial activity (hereinafter referred to as "the buyer") via the web interface located on the website available at the internet address www.phonietech.com (hereinafter referred to as the "online shop").
  2. The General Terms and Conditions form an integral part of the purchase contract. Deviating provisions of the purchase contract take precedence over the provisions of these general terms and conditions.
  3. These general terms and conditions and the purchase contract are drawn up in English.

 

*  One order


  1.  The order is created on the basis of its confirmation during the process of ordering goods via the commercial system on www.phonietech.com, in writing, by e-mail (including orders via the online shop) or by post. By sending the order to the seller, the buyer confirms that he/she accepts the commercial and purchasing conditions of the www.phonietech.com online shop. The terms and conditions form an integral part of the completed order, i.e. the purchase contract.
  2. Each customer order can be checked by e-mail before dispatch.
  3. Each time an order is placed, the consumer must indicate his/her surname, first name, postal and billing address, telephone number, e-mail address, product name, number of items, date the order was placed and any other data required by the system. Legal entity and identification number, VAT number.
  4. The order thus issued is considered binding and complies with Act no. 108/2000 Coll. as amended by subsequent amendments and regulations, understood as a contract concluded at a distance.
  5. The consumer's data will comply with the law on the protection of personal data no. 122/2013 Coll., will be used only in the context of the commercial relationship between the seller and the consumer and will not be transferred to a third party (with the exception of the person transporting the goods).

 

*  Order cancellation


  1.  The buyer has the right to cancel the order without giving any reason, until the goods ordered have been dispatched, at the following e-mail address: info@phonietech.com. Information on the dispatch of the goods ordered will be sent to the purchaser by e-mail or notified by telephone. The buyer must indicate the order number in the order cancellation notification.
  2.  In the event of cancellation of the order referred to in point 1 of this article, the seller will not charge the purchaser any costs relating to the cancellation of the order. If the buyer has paid the seller the purchase price or part of the purchase price before the order is cancelled, the seller will refund the purchase price or part of the purchase price already paid within 3 working days of the order being cancelled. Order by bank transfer to the buyer's bank account.
  3. The seller reserves the right to cancel the order or part of it if the buyer has provided false or misleading personal details on the order, or if the goods are no longer manufactured or delivered, or if the price has changed significantly. In such a case, the seller will immediately inform the buyer in order to agree on the next steps. In the event of cancellation of the order, the seller will not charge the buyer any costs relating to the cancellation of the order. If the buyer has already paid the seller the purchase price, or part of it, before cancelling the order, the seller will refund the purchase price already paid, or part of it, within 3 working days of the cancellation. Of the order by transfer to the buyer's bank account.
  4. All orders accepted by the seller are binding. The buyer may cancel the order until informed of the seller's acceptance of the order. The buyer may cancel the order by sending an email to the seller's email address, both of which are listed in these terms and conditions.
  5. In the event of an obvious technical error on the part of the seller when specifying the price of the goods in the online shop or during the ordering process, the seller is not obliged to deliver the goods to the buyer at this obviously incorrect price. price. The seller shall inform the purchaser of the error without delay and send an amended offer to the purchaser's e-mail address. The amended offer is considered to be a new draft of the purchase contract, and the purchase contract is concluded in such a case by confirmation of acceptance by the buyer to the seller's e-mail address.

 

*  Customer account

  1. Once the buyer has registered with the online shop, he/she can access his/her customer account. Buyers can order goods from their customer account. The buyer can also order goods without registering.
  2. When opening a customer account and ordering goods, the purchaser is obliged to enter all data correctly and truthfully. The purchaser is obliged to update the data in the user account in the event of any changes. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.
  3. Access to the customer account is secured by a username and password. The purchaser is bound by the confidentiality of the information required to access his/her customer account. The seller is not responsible for any misuse of the customer account by third parties.
  4. The purchaser is not authorised to allow third parties to use the customer account.
  5. The seller may delete the user account, in particular if the buyer does not use his/her user account for a prolonged period or if the buyer does not comply with his/her obligations under the purchase contract and these general terms and conditions.
  6. The purchaser acknowledges that the user account may not be available at all times, in particular with regard to the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of third-party hardware and software equipment.